FAQ

  • How long is your shipping time?

It depends on where you are. The time for shipping to the United States is about 10-15 working days, and the time for shipping to other regions is about 15-21 working days.

  • Where is my order now?

To track your order, please visit

https://www.17track.net/cn

Enter your tracking number, and you can track your order.

  • What is my tracking number?

After delivery, the customer will receive a delivery confirmation email with a confirmation number.

  • What is the status of my order?

The customer will receive a confirmation email to prove that we have confirmed your order. It usually takes 3 to 7 days for processing before it can be shipped. After delivery, the customer will receive a delivery confirmation email with a confirmation number. To track your order, please visit https://www.17track.net/cn

Enter your tracking number, and you can track your order.

  • I have not received any confirmation emails.

For this, please send an email to service@palygrou.com.

Please specify your invoice ID, and we will check for you.

  • I want to return or refund!

For returns or refunds, please read our return policy first.

If you insist, please send an email to service@palygrou.com

Please specify your invoice ID, and we will process it for you.

  • Which payment method can I use

Pay directly via PayPal balance
Credit cards through Paypal: currently only applicable to credit cards of American customers through Paypal (Visa, MasterCard, Discover, American Express, etc.)