Service Process
If you need a warranty, please contact our service center. All our technicians have a wealth of knowledge. They have direct access to the production model and can perform some basic troubleshooting over the phone to solve many problems.

If the technician quickly determines the need to solve your problem, we will directly provide you with any parts needed for the operation. The average processing time from first contact to factory restoration of the device is about 7 days.

PALYGROU, our job is to ensure that your product damage will never become the reason for your interruption of summer practice. Therefore, we attach great importance to the use of durable components to manufacture high-quality appliances. Our manufacturing process focuses on manufacturing quality. Before packaging, we will test every link in the production line to limit out-of-the-box defects when summer equipment arrives at your home. We will not cut production to save costs, because we believe in the integrity of the brand, and we will pay attention to the after-sales and pre-sales situation.

When buying summer products from palygrou, you have to do more than just buy the products. You are interacting with your loved ones for yourself. Buying summer swimming pool supplies for the family is expected to improve life. You need summer swimming pool supplies that meet your promise and cooperate with you for a long time.

This is why all our equipment has a genuine 1-year warranty. All our guarantees to customers are free. You can become the backing of the product without having to pay additional company fees. The word life should fully represent life. All our lifetime warranties are underwritten and supported by leading insurance companies to ensure that no matter what happens in the future, you can guarantee your own warranty.

Be sure to read the detailed information in the warranty terms. Many companies provide warranties, but they only cover what they consider "manufacturing defects." If the actual use of the product is not covered, what is the focus of coverage? Playgrou is one of the only companies offering real "wear and tear" insurance. If you need to replace the product, you will not be punished for wearing it only during normal use. You cannot find any similar exclusions in our manual. Therefore, to take your sport to a new level, we have already served you!

If the local technician believes that the equipment cannot be repaired on-site and is still under warranty, this situation rarely occurs. Even if you are still within the warranty period, we will bear 100% of the repair cost and use it for the next repair. At the maintenance level, you will never open your wallet.


Phone: +86 19520880075

Store address: Room 201, Unit 1, Building 37, Xinglong Three District, Futian Street, Yiwu City, Zhejiang Province