Shipping Policy

Shipping:

How is the delivery time calculated?


When processing with your order, we consider these factors when calculating the Estimated Delivery Date:

Order Processing:

After your payment is authorized and verified, we will start processing your order and this process often takes 1-10 business days, so please be patient with us.

Transit Time:

Delivery carriers have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you

Need a rush order? Please email us at service@palygrou.com or +(86)19520880075.

 
Free Shipping For Orders Over $69
Countries Shipping Methods Below $68.99 Above $69 Delivery Time (Natural Days) 
United States Standard $6.99 $0 21-40 Days
United States Express $12.99 $12.99 10-15 Days

As we comply with COVID-19 guidelines, shipping timelines may vary. Currently our delivery carriers are experiencing intermittent delays.


Please note that these are estimated delivery times only.


How much is the shipping charge?
Shipping charges are estimated due to your location and the order’s weight. The minimum shipping fee will be $6.99.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

For customers who select economy shipping, to track the order, you can visit Trackingmore or directly at the courier's website:

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.

Any question, be free to contact us, and we will get back to you in the first chance!

Please email us at service@palygrou.com or +(86)19520880075

Emailservice@palygrou.com

Phone: +86 19520880075

Store address: Room 201, Unit 1, Building 37, Xinglong Third District, Futian Street, Yiwu City, Zhejiang Province


Thank you all for your concern and support!